Publish Date: 24th June,2011

Company Name: Shreyas Technologies

Location: Bangalore

Experience: 3 – 5 years

How to Apply: Please send your updated resumes to  yashoda@shreyastech.com

Job Description:

  • Preparation of ticket analysis reports
  • Conduct statistical analysis n ticket categories & identify improvement areas
  • Conduct account level analysis of proactive defect preventing
  • Triggering of new investigations (in cordinating with the Senior SA).
  • Drive the RCA process and implementation with SA and SMEs
  • Implementation / Closure : 60 days is the maximum time t implement/close an investigating
  • Preparation of reports with projected impact
  • Preparation of weekly metrics and status f defect preventing process
  • Ensure transfer of best practices across accounts within the pl
  • Achieve at least 30% of overall ticket reduction within the pl/department in 2010 – 30% ticket reduction

About Shreyas Technologies:

Our Client is a Global leader in the convergence marketplace, providing solutions for Voice over Packet, SS7 Signaling, IMS, Broadband, Datacom, Wireless, Billing and OSS, Communication Applications and Handset domains. They offer both licensable technologies and outsourcing services to meet the needs of over 300 customers globally.
An ISO 9001:2000 certified company with various centers assessed at SEI-CMMi Level 5 & BS7799-2:2002, our client is a member of, and an active participant in industry forums such as IETF, 3GPP, ITU-T, the SIP Forum and the WiMAX Forum. It has development centers across India, China, and Germany and associate companies in the Ukraine and South Africa.  http://www.shreyastech.com